Refund Policy

Last updated: 16 October 2026

14-day money-back guarantee. If a paid plan isn't right for you, ask for a refund within 14 days of your first payment, or of a yearly renewal, and you'll get the full amount back. No questions asked.

What's covered

New subscriptions: a full refund if you ask within 14 days of your first payment.
Yearly renewals: a full refund if you ask within 14 days of the renewal charge.
Monthly renewals: not refunded, since you can cancel at any time before the next month. We make exceptions for billing mistakes, such as a charge after you cancelled.

Refunds go back to the original payment method, usually within 5–10 business days, depending on your bank.

How to ask for a refund

Write to support@placeboapi.com from the email address you used to buy, or reply to your purchase receipt. Include the order number if you have it. Payments and refunds are handled by our reseller, Paddle.com, the merchant of record, so the refund comes from it. You can also ask the reseller directly, using the link in your receipt or at paddle.net.

After a refund

The plan ends straight away and the free plan's limits apply again. Your rules aren't deleted: rules beyond the free limits are kept and skipped until you turn others off or upgrade again. A refunded subscription loses the launch discount.

Cancelling

You can cancel a subscription at any time. It stays active until the end of the period you've paid for and then doesn't renew. Apart from the cases above and those in our Terms of Service (for example if we stop offering a plan), we don't refund the unused part of a period.

Your legal rights

This policy adds to any right of withdrawal or other rights you have as a consumer, for example in the EU or UK; it doesn't limit them. If you think a charge is wrong, please contact us before opening a dispute with your bank: it's usually faster.